Q: Receiving Guidelines

Please read Pietra's Receiving Guidelines , which tells you how to ship your products to Pietra correctly. Following these guidelines will help you avoid delays, additional charges, and discrepancies. Charges will always be billed to the shipper.

Question 1

What is Pietra?

Accepted Answer

Pietra is a platform that allows manufacturers to connect with Creators who are interested in creating products. We are based in NYC and have a Global Partner Network that services Creators from around the world.

Question 2

How do I get started?

Accepted Answer

To get started, create your account here: https://partner.pietrastudio.com/login. Once logged in to the Partner Portal there are 3 steps you should take to get your account set up. First, create your profile with your company details. Secondly, add products if you have a private label catalog (if you are a contract manufacturer you can add example products or skip this step). Lastly, enter your banking information. Your profile will then be complete and ready for review.

Please review our Partner Portal training manual here.

Question 3

How do I get my account approved and activated?

Accepted Answer

First you will need to set up your profile, your private label products (if applicable), and the customizations or contract manufacturing services your business offers. Pietra will review your account within 24 hours and you'll be notified if your account is approved or if your account has been rejected and requires revisions.

Question 4

What happens once my account is activated?

Accepted Answer

Having an active account means Creators can view your profile and your products. They can order samples of the catalog products you created or chat with you to ask questions. Be prepared to answer messages and receive orders when your account is activated.

Question 5

What are the costs to Pietra Partners?

Accepted Answer

There are no costs or fees to Pietra Partners. You will keep 100% of everything your company bills to a Pietra Creator.

Question 6

How does Pietra make money?

Accepted Answer

Pietra offers Creators a host of services to power their business. Once the product is complete, we provide warehousing, order fulfillment, customer service, assembly, and other ad hoc services for creators to purchase. This affords us the ability to not monetize the supplier side of Pietra.

Question 7

Where is Pietra based?

Accepted Answer

Pietra is headquartered in NYC with our corporate office located in Soho.

Question 8

Who can I contact if I need help or have questions?

Accepted Answer

Please contact suppliers@pietrastudio.com with all questions and concerns.

Question 9

Partner Compliance

Accepted Answer

In the event that a supplier does not follow Pietra’s outlined processes or does not deliver on their agreement with the creator, they will be subject to the below penalties.

50 points = termination of supplier membership

Penalty Points Incurred	Infraction	Notification + Further Penalties
2 points	Not Responsive	Email Warning
5 points	Late Samples	Email Warning
5 points	Late Inventory	Email Warning
10 points	No Packing Slip Included in Shipment	Email WarningProducts may discarded
5 points	No Tracking Number Added	Email Warning
8 points	Add To Cart Sample Received Did Not Match Description	Email WarningDeactivation of sample listing$ deducted from next payout
10 points	Custom Sample Received Did Not Match Creator Instruction	Email WarningRequest to remake sample at no further cost$ deducted from next payout
25 points	Inventory Did Not Match Description	Email NotificationRequest to remake goods at no further costPotential $ deducted from next payout
50 points	Supplier Goes Dark After Payment	Email NotificationImmediate deactivation of account (provided there are no other projects in progress)Request to complete this final orderAny outstanding $ withheld
50 points	Offline Transactions (any payments outside of Pietra’s platform)	Email NotificationImmediate deactivation of account

Question 10

Receiving Guidelines

Accepted Answer

Please read Pietra's Receiving Guidelines, which tells you how to ship your products to Pietra correctly. Following these guidelines will help you avoid delays, additional charges, and discrepancies. Charges will always be billed to the shipper.

Question 11

How does the sampling process on Pietra work?

Accepted Answer

When a Creator sees a product of yours that interests them they will order a sample. You will be notified every time a sample is ordered and expected to ship that order within your set time frame (defined in your profile). There is a "Orders & Shipments" tab in the Partner Portal that lists all your outstanding and fulfilled orders. You should use this page to create and download packing slips and shipping labels (or insert tracking number URLS if you are an international supplier). Once you've shipped out the samples, select the item and Mark as Shipped. Marking the item as shipped will automatically let the Creators see the tracking details.

Question 12

How can I clearly show Creators what they will receive when they order samples?

Accepted Answer

When adding each new product there is a sample description field. This field should be used to describe exactly what the Creator can expect to receive. This can be anything from an unbranded t-shirt sample (for apparel), scent samples (for candles), unbranded lip glosses, etc.

Question 13

How does the inventory or bulk order process work on Pietra?

Accepted Answer

After a Creator receives a sample they like, they will then place an inventory order with you. You should use the chat to collect all their order requirements and customizations and create an invoice. There is a "Create Invoice" button above the chat. Use this button to create a custom invoice for the order. If the order has multiple shades, sizes, materials, etc, each variant should be its own line item on the invoice.

Question 14

How does payment work for Partners?

Accepted Answer

Once you have sent a Creator an invoice and the Creator pays that invoice, the funds will be remitted to the bank account in your profile. You can set up the bank account you would like to receive payment to by visiting the Deposit Info tab in the Partner Portal. Payment will be sent to your bank account on file the following day after a Creator makes a payment. International banks may take 1-3 days to receive the funds.

Question 15

What happens if a Creator asks for my email or contacts my business directly?

Accepted Answer

You are welcome to take calls or video calls with Creators. All written communications should remain on the platform to protect you and also the Creator. You should not give your email address to any Creators.

Question 16

What is stopping a Creator from asking to work directly with us off platform?

Accepted Answer

Pietra has many services to offer Creators. They have the ability to source products and packaging from a very diverse Partner Network and streamline all of their communication on one platform, in addition to receiving warehousing, eCommerce, order fulfillment and customer service support. Creators come to Pietra because we are a full service solution.

Question 17

Can I work with a Creator off platform?

Accepted Answer

Pietra's policy is that our Partners should work on-platform with all Creators they have connected with through Pietra. Partners that take Creators off platform will be removed from the Pietra Partner Network. Since we do not charge Partners a fee to work with Pietra or mark up the cost of goods, there is no financial incentive for Partner or Creator to go direct to source. Pietra helps Creators with services after production has been completed. Our goal is to make it easier for you to ship products to Pietra fulfillment centers to help the Creator ultimately launch their brand. Working on the platform streamlines the Creators business so they keep coming back to you for additional production runs.

Question 18

How does shipping reimbursement work for international Partners?

Accepted Answer

All international shipping receipts should be sent to accounting@pietrastudio.com. Payment will be immediately sent, and it may take 1-3 days to receive the funds in an international bank account.

Question 19

What are the shipping expectations of a Pietra Partner?

Accepted Answer

All Partners on the platform must be able to ship to the US and meet the ETA's you as a Partner set for your business (ie. if you enter that you ship samples in 10 days in your profile, you must ship all sample orders within 10 days).

Question 20

What are the communication expectations for a Pietra Partner?

Accepted Answer

All Partners on the platform are expected to answer Creator messages within 24 hours. All written communication is expected to stay on the Pietra Platform.

Question 21

Do I need to offer a certain MOQ/Price or can I set my own?

Accepted Answer

All Partners set their own MOQs and pricing for creators.

Question 22

Can I be selective towards which Creators I want to work with?

Accepted Answer

You may turn down projects that you do not feel are a fit. To avoid conversations with Creators who may not be the right fit, please outline in as much detail as possible your MOQs and minimum project spends, typical timelines for a production cycle, robust product descriptions, and all your customizations & special capabilities.

Question 23

How do I invoice Creators?

Accepted Answer

You should use the chat to collect all the details for the project or sample you are about to create. Once a price has been agreed upon, use the Create Invoice button at the top of the chat to charge the creator. You may add as many line items to this invoice as needed.

Question 24

What are the payment terms between Creators and Suppliers?

Accepted Answer

The payment terms are entirely up to the supplier and should be discussed with the Creator before proceeding with the project. Suppliers can choose to collect payment in one upfront charge, 50% to start and 50% upon completion, or multiple payment installations.  Suppliers may charge the creator as many times as needed. The nature of the project may evolve during production and if further costs are incurred the supplier may charge the creator again. We suggest charging Creators in full before proceeding with any order. Pietra is not responsible for any unpaid Creator payments.

Question 25

Can I refer other clients of mine to Pietra who need order fulfillment services?

Accepted Answer

Yes. We offer fulfillment services for clients of Pietra Partners. Please reach out to suppliers@pietrastudio.com with the details of the business that needs fulfilment and we will connect you with a Pietra representative to prepare a quote.

Question 26

Who are Pietra's Creators?

Accepted Answer

Pietra's Creators are influencers and independent makers who want to launch their own product lines. They may also be entrepreneurs with existing businesses which need new manufacturers to help expand their product offerings.

Question 27

How does Pietra acquire Creators?

Accepted Answer

Pietra acquires creators through advertising, Creator referrals, and agency partnerships.

Question 28

A Creator asked me about packaging items and I don't offer packaging, what do I do?

Accepted Answer

Pietra has a marketplace of both products and packaging items. You should advise the Creator that they can source their packaging items through the Pietra marketplace.

Question 29

How can I clearly inform a Creator of the services or customizations we provide?

Accepted Answer

Use your profile and products to provide as much detail as possible on your company and customizations. In the profile section you have the ability to add customizations, you can add things like: Customized product tags, Hot Stamping, Custom labels, etc.

Question 30

What does the Creator Hub look like?

Accepted Answer

The best way to experience how you and other suppliers appear in the Creator Hub is to sign up for a Creator account. Please visit https://pietrastudio.com and register as a creator. You'll be able to browse the hub for free and view Partner profiles as a creator would.

Question 31

What does my profile look like to creators?

Accepted Answer

To view your profile as a creator would, click the Preview Profile button next to the Save button in the Set Up Profile tab. This will create a pop up of how your profile looks to Creators. You'll also see a link in the bottom right hand corner that allows you to copy and share your profile link with Creators

Question 32

How do I share product listings with Creators?

Accepted Answer

To share a product listing with a Creator, go to the Set Up Products tab in the Partner Portal and click the Preview link on the product you would like to share. By doing this you will see a preview of how the product description will appear to the Creator. A link will also appear in the bottom right corner with a URL to copy and share.

Question 33

What big Creator brands have been launched on Pietra?

Accepted Answer

To view some of the Creator brands that Pietra has launched, please visit our homepage, marketplace, and Instagram.

Question 34

How experienced are the creators you work with?

Accepted Answer

Pietra Creators have varying levels of experience. Some are brand new to launching a business and others are seasoned entrepreneurs with lots of experience running a brand.

Question 35

Where are Pietra's warehouses located?

Accepted Answer

Pietra has 3 warehouses that stores Creator merchandise for fulfillment. They are located in New Jersey, Pennsylvania, and California.

Frequently Asked Questions