Partner Compliance In the event that a supplier does not follow Pietra's outlined processes or does not deliver on their agreement with the creator, they will be subject to the below penalties.

50 points = termination of supplier membership

Penalty Points Incurred	Infraction	Notification + Further Penalties
2 points	Not Responsive	Email Warning
5 points	Late Samples	Email Warning
5 points	Late Inventory	Email Warning
10 points	No Packing Slip Included in Shipment	Email WarningProducts may discarded
5 points	No Tracking Number Added	Email Warning
8 points	Add To Cart Sample Received Did Not Match Description	Email WarningDeactivation of sample listing$ deducted from next payout
10 points	Custom Sample Received Did Not Match Creator Instruction	Email WarningRequest to remake sample at no further cost$ deducted from next payout
25 points	Inventory Did Not Match Description	Email NotificationRequest to remake goods at no further costPotential $ deducted from next payout
50 points	Supplier Goes Dark After Payment	Email NotificationImmediate deactivation of account (provided there are no other projects in progress)Request to complete this final orderAny outstanding $ withheld
50 points	Offline Transactions (any payments outside of Pietra's platform)	Email NotificationImmediate deactivation of account

Receiving Guidelines Please read Pietra's Receiving Guidelines, which tells you how to ship your products to Pietra correctly. Following these guidelines will help you avoid delays, additional charges, and discrepancies. Charges will always be billed to the shipper. How does the sampling process on Pietra work? When a Creator sees a product of yours that interests them they will order a sample. You will be notified every time a sample is ordered and expected to ship that order within your set time frame (defined in your profile). There is a "Orders & Shipments" tab in the Partner Portal that lists all your outstanding and fulfilled orders. You should use this page to create and download packing slips and shipping labels (or insert tracking number URLS if you are an international supplier). Once you've shipped out the samples, select the item and Mark as Shipped. Marking the item as shipped will automatically let the Creators see the tracking details. How can I clearly show Creators what they will receive when they order samples? When adding each new product there is a sample description field. This field should be used to describe exactly what the Creator can expect to receive. This can be anything from an unbranded t-shirt sample (for apparel), scent samples (for candles), unbranded lip glosses, etc. How does the inventory or bulk order process work on Pietra? After a Creator receives a sample they like, they will then place an inventory order with you. You should use the chat to collect all their order requirements and customizations and create an invoice. There is a "Create Invoice" button above the chat. Use this button to create a custom invoice for the order. If the order has multiple shades, sizes, materials, etc, each variant should be its own line item on the invoice. How does payment work for Partners? Once you have sent a Creator an invoice and the Creator pays that invoice, the funds will be remitted to the bank account in your profile. You can set up the bank account you would like to receive payment to by visiting the Deposit Info tab in the Partner Portal. Payment will be sent to your bank account on file the following day after a Creator makes a payment. International banks may take 1-3 days to receive the funds. What happens if a Creator asks for my email or contacts my business directly? You are welcome to take calls or video calls with Creators. All written communications should remain on the platform to protect you and also the Creator. You should not give your email address to any Creators. What is stopping a Creator from asking to work directly with us off platform? Pietra has many services to offer Creators. They have the ability to source products and packaging from a very diverse Partner Network and streamline all of their communication on one platform, in addition to receiving warehousing, e-commerce, order fulfillment and customer service support. Creators come to Pietra because we are a full service solution. Can I work with a Creator off platform? Pietra's policy is that our Partners should work on-platform with all Creators they have connected with through Pietra. Partners that take Creators off platform will be removed from the Pietra Partner Network. Since we do not charge Partners a fee to work with Pietra or mark up the cost of goods, there is no financial incentive for Partner or Creator to go direct to source. Pietra helps Creators with services after production has been completed. Our goal is to make it easier for you to ship products to Pietra fulfillment centers to help the Creator ultimately launch their brand. Working on the platform streamlines the Creators business so they keep coming back to you for additional production runs. How does shipping reimbursement work for international Partners? All international shipping receipts should be sent to accounting@pietrastudio.com. Payment will be immediately sent, and it may take 1-3 days to receive the funds in an international bank account. What are the shipping expectations of a Pietra Partner? All Partners on the platform must be able to ship to the US and meet the ETA's you as a Partner set for your business (ie. if you enter that you ship samples in 10 days in your profile, you must ship all sample orders within 10 days). What are the communication expectations for a Pietra Partner? All Partners on the platform are expected to answer Creator messages within 24 hours. All written communication is expected to stay on the Pietra Platform. Do I need to offer a certain MOQ/Price or can I set my own? All Partners set their own MOQs and pricing for creators. Can I be selective towards which Creators I want to work with? You may turn down projects that you do not feel are a fit. To avoid conversations with Creators who may not be the right fit, please outline in as much detail as possible your MOQs and minimum project spends, typical timelines for a production cycle, robust product descriptions, and all your customizations & special capabilities. How do I invoice Creators? You should use the chat to collect all the details for the project or sample you are about to create. Once a price has been agreed upon, use the Create Invoice button at the top of the chat to charge the creator. You may add as many line items to this invoice as needed. What are the payment terms between Creators and Suppliers? The payment terms are entirely up to the supplier and should be discussed with the Creator before proceeding with the project. Suppliers can choose to collect payment in one upfront charge, 50% to start and 50% upon completion, or multiple payment installations. Suppliers may charge the creator as many times as needed. The nature of the project may evolve during production and if further costs are incurred the supplier may charge the creator again. We suggest charging Creators in full before proceeding with any order. Pietra is not responsible for any unpaid Creator payments. Can I refer other clients of mine to Pietra who need order fulfillment services? Yes. We offer fulfillment services for clients of Pietra Partners. Please reach out to suppliers@pietrastudio.com with the details of the business that needs fulfilment and we will connect you with a Pietra representative to prepare a quote.

Frequently Asked Questions From Suppliers

General

Processes & Policies

Popular Questions

Frequently Asked Questions